What is a Remanufactured cartridge?

A remanufactured cartridge is a recycled cartridge that has been refilled and restored to “like-new” quality. The remanufacturing process cartridges go through is extensive. They are first inspected to insure there are no visible marks or defects. They are then drained of any remaining ink and ultra-sonically cleaned to ensure a clog-free printhead. Cartridges are then refilled with high quality ink, print tested to ensure quality printing, and then given a final inspection. If a cartridge doesn’t pass every step and quality test in this process, it is thrown out.

What is “O.E.M.”?

O.E.M. (or OEM) stands for ‘Original Equipment Manufacturer’. This refers to the original manufacturer such as HP, Epson, or Lexmark.

Will I get the same page yield from a remanufactured or compatible cartridge?

Yes, All of our cartridges are produced to provide equal or more page yield compared to the OEM product. Our supplier uses ISO 9001 certified manufacturers to ensure that you are getting an equal or better product at a substantial discount. Page Yield measurements are based on a typical short memo with 5% page coverage and printing heavy graphics, webpages and pictures will dramatically reduce the number of printed pages.

Are your products O.E.M.?

We are primarily a retail outlet providing remanufactured and compatible cartridges that are equivalent to the OEM brand. We may on occasion stock a OEM cartridge due to the fact that the remanufactured or compatible version is not available. This usually occurs when new printers are developed and their has not been enough time to recycle or develop an equivalent compatible cartridge. When this happens we want to be able to supply cartridges for all the popular printers so we will stock the OEM until a remanufactured or compatible version becomes available and can meet our high quality standards.

Is Remanufactured the same as Refurbished?

No. Refurbished usually means an item was originally defective, but was reworked by the factory and repaired. Remanufactured means that the product worked perfectly well for it’s initial purpose. Then is was been taken apart down to it’s key components, cleaned, inspected, reassembled and tested for use again. Just because a cartridge ran out of ink, doesn’t mean the printhead and electronics are not still in perfectly working order.

Will these products void my warranty?

No. In fact, there is legislation in place to prevent this. The manufacturer is not allowed to void the warranty on your printer because you use compatible supplies.

United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032

Do you sell “G” (half-full) starter cartridges?

No, we don’t. However we do sell the appropriate replacement fully-filled cartridges (“A”, “AN”, etc.). Typically, “G” cartridges (designated by the last letter of an HP cartridge model number) are the cartridges that come with new printers. These cartridges are not completely filled to lower the cost of new printers. When you buy a cartridge from us, you will always get a full cartridge.

I don’t see my cartridge online?

If you don’t see your cartridge then give us a call at (803) 774-2600 and we can see if it can be ordered for you.

Do you recycle old cartridges?

Yes, Bring in your old cartridge and we will give you a $2.00 instant credit towards the purchase of a new remanufactured or compatible cartridge.

Are your products guaranteed?

Yes. We offer a 1 Year 100% Money Back Guarantee on everything we sell. If your not satisfied with your purchase simply return it to our retail location for a refund or exchange.

Which credit cards do you accept?

We currently accept Visa, MasterCard, American Express, Discover and Debit Cards.

Why won’t my cartridge fit into my printer?

Depending on the cartridge model, a temporary plastic clip may be attached to the cartridge. This clip is to help seal and protect the cartridge during transit. Check to make sure this plastic transport clip is removed from your inkjet cartridge. If this is not the problem, check to verify that you have the correct inkjet cartridge model for your printer.

My toner cartridge is installed but the pages are blank.

Most toner cartridges have a strip of plastic that must be pulled out to release the toner. Look for a plastic tab on the side of the toner and firmly pull the tab until it is completely out. You may also gently tap on your toner cartridge to even out the toner if you are getting pages with only half the page printed.

My printer gives me an error message.

If an error message pops up on your screen, it is most likely due to dirty electrical contacts on the cartridge, or possibly on the printer where the electrical contacts meet. Clean off the contacts with folded paper towel dipped in alcohol or household degreaser, and try again. Be careful not to pull up the edges of the cartridge electrical contact ribbon. Circular motions work best.

My printer or computer is reporting that the cartridge is either empty or only half full.

This is typical on some cartridges, especially Dell and Lexmark. This is not accurate and can be ignored. Our cartridges are filled to capacity and will yield the same pages as the brand name equivalent.

I have the 564 or 920 series HP Cartridges and they will not click into place.

This is a known issues. Simply pull the front tab back about 1 inch. The cartridge should then click into place just fine.